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  • New Report Prioritizes Employee Engagement

    (I-SoftwareNews.Com, August 16, 2013 ) Hardy, VA -- A new study conducted by NICE and entitled "Systems Performance Management Benchmark Study" found that opportunities to instill ownership and solicit feedback from employees on the front line are plentiful. The research discovered that most companies encourage collaboration, track employee performance and are even implementing gamification as a performance incentive. However, overall there was plenty of room for improvement when it came to frontline management.

    Companies in today’s competitive environment believe they must adopt the latest strategies and technologies to rise to the top of their respective industries and stay there. Unfortunately, many of these businesses fail to identify their greatest asset and have yet to implement it. The secret weapon that every company possesses lies in the power of their employees. They neglect to create ownership of service levels or seek feedback from their frontline employees.

    The NICE report investigates how performance-driven businesses create corporate wide cultures. It focuses on the actions and behaviors that make a better customer experience, while reducing the cost of care. The strategy holds frontline supervisors accountable for targeted coaching and enables frontline employees to take action to self-correct deficiencies.

    The comprehensive report polled performance management professionals across all industries and sampled from more than 130 countries. It was designed to allow companies to compare their approach with other companies to identify specific opportunities to create competitive advantages. If organizations wish to spark innovation and improve productivity as well as performance, they must have a means of comparison to their peers. The report provides best practices and trends in each space.

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