Software News

Software News!

Application and Enterprise Software News
Press release distribution service

Software Links: Application Software, Enterprise Software, Virus Software





 




Home > Software News:
  • Watch News Feed
  • Bestsellers Software

  • Microsoft Consumer Support Best Practices Shared at Service and Support Professionals Association Conference

    (EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, May 7, 2008 – The Service and Support Professionals Association (SSPA) Best Practices 2008, Essential Elements of Support conference featured a keynote presentation from Denise Rundle, general manager, global consumer support, for Microsoft. “Moving from Break/Fix to Breakthrough Customer Success” highlighted real-life examples of the requirements in consumer support. Microsoft shared details of ramping up support for events such as product launches (like Halo3 and Vista) and for holiday spikes each year. Rundle also discussed Microsoft’s vision for the future of consumer support.

    “Microsoft’s approach to consumer support must be comprehensive, inclusionary, and scalable,” stated Rundle. “To effectively meet the needs of our customers, we employ progressive staffing, automation, global processes, product feedback mechanisms, accurate call forecasting, real-time monitoring, and load-balancing techniques. All these factors must be best in class to service the large numbers of daily service calls we receive as well as the spikes in service demands that occur with new products or the holiday season.”

    “Consumer support is really leading the way in many technical support arenas,” Stephen Smith, executive director of SSPA, commented. “Microsoft’s unique position in the industry requires that they team with other leading manufacturers to ensure a positive consumer experience.”

    To explore todayÂ’s changing consumer support needs, SSPA recently announced the implementation of a Consumer Roundtable composed of leading technology companies in that market. The roundtable provides a forum for the discussion of key best practices that benefit all consumer product companies.

    The Best Practices 2008, Essential Elements of Support conference blog will feature RundleÂ’s keynote along with other key presentations and conference events.

    The next SSPA conference is Services Leadership 2008, Winning Service Strategies in a Shifting Global Economy, to be held in Las Vegas, October 20 – 22.

    About Microsoft
    Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, and solutions that help people and businesses realize their full potential.

    About SSPA
    The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. Visit www.thesspa.com.



    SSPA
    Diane Brundage
    (408) 354-7136 x212
    dbrundage@thesspa.com

    Source: EmailWire.com

    Media Sponsor

    I-SoftwareNews.Com Sponsors



    Software Advertisement

    I-SoftwareNews.Com Resources
  • Application Software
  • Bioinformatics
  • Computers
  • Computer Games
  • Enterprise Software
  • Graphics/Printing/CAD
  • Hardware/Peripheral
  • industrial Computers
  • Information
  • Internet
  • Multimedia
  • Networking
  • Public Sector
  • Robotics
  • Semiconductor
  • Software
  • Telecommunications
  • Webmaster
  • Information Technology Publications
    We are pleased to offer you this exciting, new, and entirely free professional resource. Visit our Free Information Technology resource center today to browse our selection of 600+ complimentary Information Technology magazines, white papers, webinars, podcasts, and more. Get popular titles including:

    The Integration Journey—a Field Guide to Enterprise Integration for SOA
    Government Technology\'s Public CIO
    Protecting Content During Business Disruption: Are You Covered?

    No credit cards, coupons, or promo codes required. Try it today!

    Press release distribution service

    I-SoftwareNews.com is part of GropWeb Network, online properties of GroupWeb Media LLC. Copyright © GroupWeb Media LLC. All Rights Reserved.

    For unlimited press release distribution for $99 per month, call (281) 645-4086 or start posting your press releases online at EmailWire.com.
    Copyright 2008 GroupWeb Media LLC
    GroupWeb Media Network

    Aviation-NewsWire | ArtNewsWire | Auction NewsWire | CRM NewsWire | ePhotoNewsWire | Energy Industry | EstateNewsWire | Entertainment-NewsWire.com | Food Beverage News | Glamour NewsWire | Health NewsWire | Hosting NewsWire | i-Auto NewsWire | i-Business News | i-Homeland Security.Com | iMac-NewsWire.Com | i-Press-Release-Service | i-SoftwareNews.com | iT-NewsWire.Com
    | i-TravelNewsWire.Com | MoneyNewsWire.Net | Movie-Stars-News.Com | MSNewsWire.Net | PharmaNewsWire.Com | Publishing-NewsWire.Com | RSSNewsWire.Net | Telecom-NewsWire.Net | Transportation-News.Com | USGovernment-News.Com | WebPosters.Net | Wireless-NewsWire.Com | VoIPNewsWire.Net | XSportsWorld.Net
    I-SoftwareNews.com - Newswire and Press Release service of GroupWeb Media LLC