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  • Service Standardization Drives Productivity and Higher Customer Satisfaction

    (EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, CA MAY 7, 2008 The Service & Support Professionals Association (SSPA) Best Practices 2008: Essential Elements of Support conference opened today with keynote presentations from many of the leading companies in the technology industry.

    End-to-End Solution Operations for Reliable Application Support, presented by Andreas Graesser, Vice President, Active Global Support, from SAP America, focused on how SAP optimizes its operations through standardization and expanding technical core competencies. “The Run SAP methodology drives our service organization to perform to the highest levels of productivity and efficiency. By focusing on these high standards for solution operations, best practices, training programs and technical integration, SAP customers benefit from our more effective services while we lower our total cost of operations.”

    “SAP’s standardization and optimization of people, processes and technology assists them in achieving greater customer satisfaction and loyalty while delivering more profitable service revenue to the bottom line,” stated Stephen Smith, executive director SSPA.

    The Best Practices 2008, Essential Elements of Support is being held in Santa Clara, California May 4 – 6. Conference highlights available through the SSPA blog. The SSPA has issued a call for speakers for their next SSPA conference, Services Leadership 2008 Winning Service Strategies in a Shifting Global Economy - Las Vegas October 20 – 22.

    About SSPA
    The Service & Support Professionals Association (SSPA) is a key resource for information and best practices needed to make better business decisions. It brings together the best minds from across the industry—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. Visit

    About SAP
    SAP is the world’s leading provider of business software*. Today, more than 46,100 customers in more than 120 countries run SAP® applications—from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. Powered by the SAP NetWeaver® technology platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” (Additional information at

    Diane Brundage
    (408) 354-7136 x212


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