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(EMAILWIRE.COM, July 13, 2010 ) SAN DIEGO – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a new streamlined conference agenda for its annual Technology Services World Las Vegas event, being held October 18-20 at The Mirage Resort. The new agenda format better organizes the content and provides more structured networking time for conference attendees. TSW events have a strong reputation for delivering a solid program filled with impactful content, presented by key players in technology services. The new agenda format arranges the program into six new tracks, outlined below, to better meet attendee needs.
TSIA Power Hour. Delivered by senior TSIA research staff members, these powerful, need-to-know presentations are ripe with data, insights, and recommendations to help attendees gain competitive edge and stay abreast of rapidly changing market and customer dynamics. With content based on factual TSIA research, the latest trends and opportunities for accelerated results will be shared.
Edge of the Map. These track sessions feature TSIA member-delivered case studies about the cutting-edge work being done in value-added services, services for cloud and SaaS computing, services convergence, and the key area of social media. These sessions discuss real-world issues and uncover which companies are pushing the envelope and driving breakthrough innovations in technology services.
Workouts. Workout sessions are TSIA member-facilitated networking and brainstorming discussions that will cover a broad range of hot topics tied to shared business challenges. Attendees are encouraged to bring their questions and ideas to discuss with the presenters, who are seasoned services practitioners. Audience members will walk away with fresh thinking and new ways to confront business issues.
Services Technology Advantage. This track delivers case studies presented by services practitioners and their partners who will delve into the details of successful projects and technology deployments in key areas such as social media, knowledge management, intelligent search, professional services automation, mobile enablement, and outsourcing. Attendees will learn how their peers are successfully applying breakaway tools, services, and technologies in their service operations, and the results theyÂ’re achieving.
World-Class Service Operations. This track gives the audience an insiderÂ’s view into the companies and individuals whose work excels in areas that impact operational and financial outcomes and improve customer experiences. Attendees will discover who is leading the way with innovative new approaches to common business challenges.
Evolving Your Services Business. Attendees of this track will learn how to reinvent their services businesses to meet shifting customer, business, and market dynamics. Topics will include adopting a more rigorous, process-oriented approach to managing resources, redefining the services portfolio to deliver more value to the customer, identifying how to scale a business without adding more resources, and more.
TSW Las Vegas brings the worldÂ’s top services industry experts together under one roof and is anticipated to be the premier technology services conference of the year. Visit www.technololgyservicesworld.com for more details.
About TSIA
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services and support industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the worldÂ’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. www.tsia.com.
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com
Source: EmailWire.com
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