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Software Links: Application Software, Enterprise Software, Virus Software Home > Software News: Watch News Feed Bestsellers Software Search Software News: Software News | Submit Press Release | Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Allegro Associates, DB Kay & Associates, DG Associates, FT Works, and Lamson Consulting to Deliver Professional Development Courses at Technology Services World Silicon Valley (EMAILWIRE.COM, March 17, 2011 ) SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV). Delivered by renowned experts in their respective fields, these focused sessions can help take an organization to the next level of performance. These high-impact courses will provide attendees the information and tools they they need for addressing the real-world challenges faced by technology services organizations every day. The TSW SV Professional Development Course lineup includes: • “Breakthrough Knowledge Management: An Introduction to KCS,” with David Kay, Principal, DB Kay & Associates. • “Three Things Services Must Do to Get Marketing’s Attention,” with Kathy Macchi, Managing Partner, Allegro Associates. • “Customer Experience Management Strategy Boot Camp,” with Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates. • “A Gold Mine? Calculating the ROI of Community Projects,” with Francoise Tourniaire, Owner, FT Works. • “Innovation from Cross-Cultural Teamwork,” with Melissa Lamson, Founder & President, Lamson Consulting. “These powerful five-hour sessions will provide data and real-world examples of common practices and challenges we all contend with as technology services executives,” said J.B. Wood, president and CEO of TSIA. “These group settings foster an environment conducive to peer input, instructor guidance, and a chance to ask the questions that otherwise might not get put on the table. It’s a great beginning to the conference for those who are serious about the education they came to experience here.” TSW events have a strong reputation for delivering a solid program filled with impactful content. Get full details on the TSW Professional Development Courses and the complete TSW agenda online. About TSIA The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com # # # TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Media Sponsor Watch the latest videos on YouTube.com

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