Empathica to be featured on 21st Century Business Television October 8, 2011

(EMAILWIRE.COM, October 06, 2011 ) Boca Raton, FL --- Empathica, a leading provider of Customer Experience Management (CEM) solutions, has been selected to appear on 21st Century Business, an award winning international television series. This series, which will feature EmpathicaÂ’s Mike Amos, CEO, and Dr. Gary Edwards, Chief Customer Officer, will focus on using CEM programs to improve productivity and profitability. Particularly in an unstable economy, prominent customer service can propel businesses to improved profitability and the ability to differentiate from their competitors.

Empathica automates the measurement and management of customer loyalty and assists businesses in building the intimate customer relationships required to deliver improvements in customer satisfaction that ultimately drive customer advocacy and fuel brand growth.

EmpathicaÂ’s innovative strategy brings together a highly experienced team in multi-unit retail, technology, statistics and marketing to ensure the success of client programs. Empathica recognizes that the unique brand of each company deserves an approach tailored to the specific needs of their company, customers and employees. Leveraging the latest analytical tools, Empathica develops a deep understanding of the brandÂ’s customer experience and focuses on the key drivers of satisfaction to drive behavioral change among team members. This process enables clients to focus on the elements of the customer experience that will have the greatest impact on driving advocacy and increasing same store sales.

About Empathica

Empathica provides Customer Experience Management programs to more than 200 of the world's leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica's 30 million customer surveys in 25 languages reach more than 70,000 locations. A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada, has an office in Birmingham, England, and U.S. executive consultants in New York, Chicago, Los Angeles, Atlanta, and Bozeman, Mont. For more information about deriving actionable insights that enhance a brand's operational excellence, visit Empathica at www.empathica.com.

About 21st Century Business

21st Century Business is an award winning television series produced by Multi-Media Productions. The show features companies providing business viewers an in depth opportunity to find solutions within many industries globally.

21st Century Business airs on CNBC and the Fox Business Network to over 100 million viewers nationwide as well as internationally via DirecTV and Dish Network. The show can also be viewed through video on demand via http://www.21cbtv.com. The series is also available at more than 27 prestigious college universities, including Carnegie Mellon University, Howard University, Dartmouth College and Georgetown University.

For specific market-by-market air dates and times, please e-mail Moniqueh@mmpusa.com. For more information, please visit http://www.21cbtv.com.

Multi-Media Productions USA
Megan Vieira
561-988-9449
mvieira@mmpusa.com

Source: EmailWire.com

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Empathica to be featured on 21st Century Business Television October 8, 2011