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(I-SoftwareNews.Com, December 25, 2012 ) Cebu City, Philippines -- Local dealers are beginning to realize that using the live chat capability of modern computers and internet can truly benefit sales.
It is easy to imagine a customer who has found their way to a site of interest. After looking through the site that individual either has questions about a product, or simply wants to know more. That is where a live chat function can come in so handily. With a live person, complete with live picture and name displayed, the customer is that much closer to handing over money for an existing product.
Live chat allows individuals to send instant messages, hold conversations, or otherwise interact with someone who enters into the website and chooses the live chat option. The option has gained popularity lately, and is proving to be a powersports dealerships new best friend.
But why is the live chat so useful and helpful? According to the Contact at Once marketing director Aaron Hassen, dealers that utilize the option increase connectivity with potential consumers by 25% compared to those who do not.
The Atlanta-based company has been dominating the auto dealership for some time, and with over 45% of the share, it seems it will not be leaving the position any time soon. The site shows that the adoption of chatting amongst dealers and customers rose from 15% of total dealers in 2010 to 22% in 2012.
“Chat is simple. If nothing else, it’s simple,” Hassen said. “We give you two lines of code that we can put in for you. You can manage it and oversee it on the back end. You can analyze the conversations and see how you might have answered them better,” he added.
“Chat produces sales results. The ROI is there, so we don’t have to worry about long-term contracts.”
The potential customer is not simply interested in seeing the chat option on the site itself. Contact at Once provides the technical knowhow that allows the function to show up in the dealerships online ads, such as Craigslist and Facebook.
“Anywhere you would normally put a phone number, it would allow to have live chat. So we’re adding 25 percent more communication not only from the dealership’s website, but from all of these other outlets as well,” Hassen said. “It goes from there as far as how many come to your showroom and make a purchase.”
About Offer Chat:
Offer Chat (http://www.offerchat.com/) allows companies to offer chatting software on their website. Utilize the power of face-to-face over the internet today. Visit the Offer Chat website today to learn more.
Offerchat Inc.
Customer Service
4157669098
support@offerchat.com
Source: EmailWire.Com 
Source: EmailWire.com
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