|
Home > Software News:
|
Watch News Feed
Bestsellers Software
|
(I-SoftwareNews.Com, September 30, 2014 ) SAN DIEGO, CA -- The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced they will be issuing a new report titled “The State of Knowledge Management: 2014,” authored by John Ragsdale, TSIA’s VP of technology and social research. The report focuses on the results of TSIA’s 2nd annual Knowledge Management (KM) survey and will be released on October 20 in conjunction with the start of the 2014 TSW Service Transformations conference in Las Vegas.
The report goes over the results of the second annual TSIA Knowledge Management survey, which was conducted in August 2014. The survey was open to all TSIA disciplines and documented the people, processes, and technology components of technology service knowledge management (KM) programs.
The report examines the core metrics and practices related to knowledge capture, sharing, and maintenance, as well as forward-looking elements such as video, crowd sourcing, and expertise management. It discusses the growing need for companies to invest in KM process as well as technology, including incorporating performance objectives related to the capture and sharing of knowledge into performance reviews. It also reveals that much of the success of knowledge management programs can be directly linked to corporate culture, where the organizations that embrace and encourage their employees to participate in KM initiatives through the sharing of information have a better chance of meeting their business objectives.
This research article also outlines the benefits of knowledge capture for project teams, where “best practice” content and “lessons learned” at the end of each project or customer engagement are logged within a KM system. It goes on to state that with corporate-wide pushes for more knowledge tools and processes, a rise of project teams incorporating knowledge capture into their formal processes can be expected within the next two years.
“The majority of companies we surveyed recognize the huge potential in productivity improvements if knowledge is captured, shared, and consumed by both employees and customers,” says Ragsdale. “Unfortunately, it is also clear that most technology firms need some assistance in either launching or getting a better value from their existing program. This report can act as a guideline for businesses looking to improve their current knowledge management process by detailing what other companies are currently using, what works for them, as well as areas that could use improvement.”
TSIA members will have access to the report on the TSIA website starting October 20, 2014. The survey results will also be presented at the TSW Service Transformations conference during the Power Hour track where TSIA executives present new industry research.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
# # #
Technology Services Industry Association
Trisha Bright
858-674-5491
trisha.bright@tsia.com
Source: EmailWire.Com 
Source: EmailWire.com
|
|
|
|
|
I-SoftwareNews.Com Sponsors
|
|
|
|
|
