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(EMAILWIRE.COM, March 30, 2010 ) SAN DIEGO, CA, March 29, 2010 – The Technology Services Industry Association (TSIA), the leading professional association of the services and support industry, announced the full agenda for the upcoming Technology Services World 2010 Silicon Valley conference being held May 3–5. The conference, themed “Clouds on the Service Horizon,” will feature presentations from top services professionals representing Datatel, Dell, Ericsson, Hewlett-Packard, Hitachi, McAfee, Microsoft, Motorola, Sun Microsystems, Xerox, and Yahoo, to name just a few.
With focus in the areas of education services, field services, professional services, and support services, the conference tracks include:
• Cloud and Services
• Innovative Service Technology (co-presented by TSIA partners and their customers)
• Partner Management
• Service Delivery
• Service Engineering
• Service Leadership
• Service Operations
• Social Media and Services
• Support Business Model
• Value Added Services
The first day of the three-day conference will explore the impact that cloud computing is having on technology services delivery and business models, citing TSIA’s new “Cloud 20” index findings.
Day two centers on leadership and will feature an executive panel on the topic of being a successful change agent in a product-centric company. Services executives from some of the industry’s leading companies will describe how they have responded to the challenge to move their organizations into the new world of “technology as a service.”
The highlight of the final day of the event will be on Service Revolutions. Brand-new to Technology Services World, Service Revolutions will showcase the latest innovations—the “coolest new stuff”—in technology services, from service business processes and frameworks to service offerings and technologies. The morning concludes with a gala awards luncheon honoring industry leaders in service technology.
Technology Services World is the preeminent source of learning and peer networking in the services industry. Visit www.technologyservicesworld.com.
About TSIA
The Technology Services Industry Association (TSIA) is the technology services industryÂ’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe. www.tsia.com.
# # #
TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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