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(EMAILWIRE.COM, January 24, 2012 ) SAN DIEGO, CA, January 23, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the agenda for its annual Technology Services World (TSW) Best Practices conference, being held May 7-9, 2012, at the Santa Clara Convention Center in Silicon Valley. The conference will showcase industry best practices in key areas of technology services businesses, including sessions delivered by companies who were recognized with TSIA STAR Awards in 2011 for their exceptional capabilities.
Education sessions will include presentations from industry leaders Cisco Systems, Dell, EMC, Hitachi Data Systems, Oracle, Siemens Enterprise Communications, Symantec, VMware, and others. Keynote presentations will be delivered by Thomas Archer, partner and U.S. technology sector leader for advisory services, PwC; ML Krakauer, executive vice president and COO, technology solutions and services/managed services/presales, EMC; Thomas Lah, executive director, TSIA; and J.B. Wood, president and CEO, TSIA.
The agenda addresses how to defend, optimize, and innovate in a technology services business, themes which will be addressed in the following tracks:
• Service Delivery
• Service Finance
• Service Sales & Marketing
• Service Social Media
• Service Strategy
• Services Technology Advantage Case Study
• EXPO Theater Solutions
The tracks contain best-practices sessions for all service disciplines, including education, field, support, and professional services, as well as TSIAÂ’s latest focus area, recurring services revenue generation.
“We’re bringing the industry’s most accomplished thought leaders together under one roof to share their best practices with TSW attendees. These discussions will be around topics that are central to every professional involved in technology services,” said J.B. Wood. “TSW attendees are serious about learning and connecting with their peers—discovering what is driving our industry and sharing best practices, knowledge, and key lessons learned. TSW Silicon Valley will equip them with a robust new toolkit that they can leverage within their own organizations.”
Additionally, TSW Best Practices is the venue for TSIAÂ’s annual Service Revolutions event, where companies compete on stage to win a coveted TSIA Vision Award. TSIA is currently accepting applications from companies interested in participating in this unique industry showcase of service innovation.
Visit www.technologyservicesworld.com. Registrants receive a 20 percent registration discount now through January 31. The agenda can be found at http://www.technologyservicesworld.com/schedule.
About TSIA
http://www.tsia.com/about_us.html
# # #
TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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