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(EMAILWIRE.COM, September 29, 2010 ) SAN DIEGO, September 28, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is launching a first-of-its-kind online discussion forum focused exclusively on the topic of value-added services (VAS) offerings. J.B. Wood, president and CEO of TSIA, has been working with CA, EMC, NetApp, and Symantec—a group of world-class organizations involved in TSIA’s VAS community of interest—to build a framework services organizations can use to construct VAS services that drive product adoption and increase and increase customer success.
Beginning September 28 and running through October 8, the technology services community is encouraged to join the Technology Services World discussion group on Technology Services Forum, where they will have the opportunity to discuss this industry-first roadmap for developing VAS offerings, which can be used to understand risk, pricing, processes, enabling technologies, key metrics, and much more. Participants can weigh in on where the industry is now, discuss where it is headed, and receive real-time answers to tough questions on the VAS topic.
“It’s been nearly a year since the publication of Complexity Avalanche, which talks about the key trends—notably VAS—driving the technology services industry,” said Wood, author of Complexity Avalanche. “In it we called for an end to the ‘Availability Era,’ where the primary mission of tech service organizations was to establish and maintain product/system availability for their customers, and instead we declared the beginning of the ‘Adoption Era’ (aka VAS), stating that the primary mission of tech service organizations is to proactively drive the successful adoption of product features and benefits for their customers. We encourage the services industry to join this important discussion on the current and future states of VAS.”
For more information or to join this discussion, visit http://techservicesforum.com/group/tsw.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the worldÂ’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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