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(EMAILWIRE.COM, October 09, 2010 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has officially surpassed historical attendance numbers with its Technology Services World Las Vegas conference, being held October 18-20 at The Mirage. This will be the largest event in the history of TSIA conferences—with unparalleled opportunities for attendees to collaborate with peers in a setting ripe with knowledge, learning, and innovation.
Seven keynote presentations cover crucial topics for technology services professionals:
• "Picking professionals:
• "Picking Up the Pieces," with Thomas Lah, Executive Director, TSIA.
• "Closing the Consumption Gap: Professional Services Powered by End-User Monitoring as a Sure-Fire Strategy for Customer Adoption," with Shawn Washburn, Vice President, Technology Services, Compuware, and Chris Dowse, Founder and CEO, Neochange.
• "A Service Transformation Journey: How Solutions Complement a Traditional Service Delivery Model," with Mike Swinford, Vice President and General Manager, Americas Services, GE Healthcare.
• "Services at Consumer Speed: Lessons Learned from the Consumer Internet," with Jeff Russakow, Executive Vice President, Customer Advocacy, Yahoo!.
• "Are Service Processes Dead?" with Francis Gouillart, President and Co-founder, Experience Co-Creation Partnership.
• "The State of Value-Added Services," with J.B. Wood, President and CEO, TSIA.
• "Straight Talk: A Customer’s Perspective on How Tech Services Providers Can Add Value," with Aldo Manzini, Executive Vice President and CAO, MGM Resorts International. (Closing keynote and awards luncheon.)
“With 52 breakout sessions, seven keynotes, and the largest Technology Services Expo to date, TSW is adding immeasurable value to the technology services conversation,” said TSIA president and CEO J.B. Wood. “Our presenters bring everything they have to the table. Attendees are there, listening, taking notes, asking and answering questions, building a better network, and taking an incredible new tool kit back to work with them. TSW Las Vegas brings the world’s top services industry experts together under one roof, and we are honored to host each and every one of them.”
Visit www.technologyservicesworld.com. A list of attending companies can be found at www.technologyservicesworld.com/fall10/attending_companies.php.
About TSIA
TSIA is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. www.tsia.com.
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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